Issue Tracking

Allows you to identify issues throughout the implementation cycle (Identify, Act, Implement and Verify)



Features


Track and Manage


  • Internal and external corrective and preventive actions (CAPA).
  • Customer and supplier complaints.
  • Non-conformances (internal/external audits).
  • Health & safety/environmental incident

Improvement


  • Issue ID
  • Issuance Date
  • Logged by Name
  • Summary
  • Description of the Issue
  • Category
  • Location or Source
  • Recipient
  • Attachments and More

Root Cause Analysis and Continuous Improvement


Once the corrective action or preventive action (CAPA) is created and assigned, the objective is to identify the root cause.
  • Create actions that can be assigned to appropriate staff.
  • Manage follow-up items.
  • Track action assignment due dates and overdue items.
Action Monitoring makes it easy to track and analyze claims, nonconforming products or instructions. This information can then be fed back into your organization to improve product design and manufacturing processes to ensure continual improvement.

Corrective and Preventive Actions


  • Enables rapid entry of new complaints and corrective actions.
  • Improves collaboration among different locations/departments.
  • Analyzes resolution costs to easily prioritize corrective actions.
  • Uses improvement cycle to handle cases.
  • Create and assign tasks, set reminders and due dates.
  • Provide managers with actionable information (issues by locations, product, issue type or category, etc.).
  • Meet ISO. Six Sigma. 8D and CFR Part 11 requirements.









Screenshots

Powerfull Graphics

Progress Tables


Forms and Reports